Trocas e devoluções

# RETURN POLICY You may return eligible online purchases within **14 days of receiving your order**, in accordance with applicable EU and Portuguese consumer law. Items must be returned in good condition. **Personalised or custom-made products cannot normally be returned or exchanged**, unless they are defective, damaged or incorrectly produced. If you receive a defective, damaged or incorrect item, please contact us and we will arrange an appropriate solution. Return shipping costs may be the customer's responsibility unless the item is defective or incorrect. To request a return, contact: **[YOUR EMAIL ADDRESS]** Your statutory consumer rights remain unaffected.